COMMON QUERIES

 

I HAVE NO UPPER BODY STRENGTH, CAN I STILL COME TO CLASS?

  Of course! Pole and Aerial is not about needing strength to begin with, but about building that strength up to achieve gradually harder moves and positions. Your instructor will work through this with you at your own pace.

CAN I CHANGE MY BOOKING TO A DIFFERENT DAY ONCE I’VE BOOKED?

  Yes – Any class booking can be changed up to 24 hours before the class is due to commence, this can be done via your account page on out booking system - please see the original booking email sent to you upon purchase. Unfortunately we cannot change or refund a booking that is within 24 hours of the class time itself and we do reserve the right to adhere to this.

HOW DO I REQUEST A REFUND?

  If you’d like to request a refund for your booking, you may email us via info@studiostellar.co.uk no less than 24 hours before your first class is due to commence. Please note we cannot refund a course of classes pre 24 hours of taking the first class within the course. Also we unfortunately cannot refund the remaining classes within the course once the first, second, third and so forth, classes have been taken.

DO I NEED TO PAY BY PAYPAL? DO I NEED A PAYPAL ACCOUNT?

  We only use PayPal as a platform to process payments, you do not need an account with PayPal to pay. If you wish to pay by card, proceed to the checkout and choose the option ‘Pay by card’ on the PayPal screen, this will not require a login or an account.

CAN I PAY CASH UPON ARRIVAL?

  No – Unfortunately our teachers cannot handle cash, we require you to book online so we can monitor class size so we can assure no class is over filled.

HOW MANY PEOPLE WILL BE IN THE CLASS?

  This can vary – We only allow 2, people per apparatus due to our insurance. Our classes can be full sometimes, although you’re more than welcome to email us and ask which are the quieter days so you can take full advantage of our instructors time.

I’VE NEVER DONE POLE/AERIAL BEFORE, WHICH CLASSES ARE SUITABLE FOR ME?

  All of our classes are beginner friendly, you will be fully accommodated in any of the classes on our timetable. (Please note ‘Open Play’ is only for those who have previous experience – Please attend classes or enquire prior to booking this)

WHAT DO I NEED TO WEAR/BRING TO CLASS?

  We’d advise different clothing for different classes. If you’re doing a Pole Fitness class, bring shorts and a t-shirt/sports bra you’re able to move freely in. If you’re attending anything else, such as Aerial or Stretch, wear layers and leggings for comfort. Pole can be done in leggings although it’s easier in shorts. Please try not to moisturise the day of class.